Privacy Policy

Last Updated: October 4, 2025
Effective Date: October 4, 2025

1. INTRODUCTION

Welcome to Blissara Yoga. We are committed to protecting your personal information and your right to privacy in accordance with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our premises or use our online services. Please read this privacy policy carefully.

Our Address:
Blissara Yoga
Mamta Dresses, Bata Gali, Station Road
Pupri, Janakpur Road
Bihar 843320, India

2. INFORMATION WE COLLECT

2.1 Personal Information

We may collect the following personal information from you:

Full name, age, and date of birth
Contact details (email address, phone number, postal address)
Gender and other demographic information
Payment and billing information
Government-issued identification (PAN, Aadhaar, or other documents as required for compliance)

2.2 Health and Medical Information

For the purpose of providing safe and effective yoga therapy, we collect:

Medical history and current health conditions
Physical limitations, injuries, or disabilities
Pregnancy status (for prenatal and postnatal yoga services)
Emergency contact information
Any other health-related information necessary for personalized yoga therapy

2.3 Technical Information

When you access our online services, we may automatically collect:

IP address and device information
Browser type and version
Operating system
Session information and cookies
Usage data and preferences

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

To provide and maintain our yoga therapy services (online and offline)
To customize yoga sessions based on your health needs and goals
To process payments and manage billing
To communicate with you regarding class schedules, updates, and promotions
To handle refund requests as per our refund policy
To ensure safety during yoga sessions
To comply with legal obligations and government regulations
To improve our services and customer experience
To send administrative information and service updates

4. LEGAL BASIS FOR PROCESSING

We process your personal data under the following legal grounds:

Consent: You have given explicit consent for processing your personal and sensitive personal data
Contractual Necessity: Processing is necessary for the performance of our service contract with you
Legal Obligation: Processing is required to comply with Indian laws, including tax regulations and the Information Technology Act, 2000
Legitimate Interests: Processing is necessary for our legitimate business interests while respecting your privacy rights

5. PAYMENT AND FINANCIAL INFORMATION

We accept payments in multiple currencies through secure payment gateways. Your financial information is processed in compliance with:

Payment Card Industry Data Security Standard (PCI DSS)
Reserve Bank of India (RBI) guidelines
Foreign Exchange Management Act (FEMA) for international transactions

We do not store complete credit/debit card details on our servers. All payment processing is handled by certified third-party payment processors.

6. REFUND POLICY INFORMATION

IMPORTANT:

No Trial Policy: We do not offer trial sessions
Full Refund Policy: You are entitled to a full refund after the 1st session, no questions asked
Refunds will be processed within 7-10 business days to the original payment method
Personal information collected will be retained as per our data retention policy even after refunds

7. DATA SHARING AND DISCLOSURE

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: With trusted third-party service providers who assist in operating our business (payment processors, email service providers, etc.)
Legal Requirements: When required by law, court order, or government authorities in India
Emergency Situations: With emergency contacts or medical professionals in case of health emergencies
Business Transfers: In connection with any merger, sale, or transfer of our business assets

All third-party service providers are contractually bound to maintain confidentiality and security of your data.

8. DATA SECURITY

We implement reasonable security practices and procedures as mandated by Indian law, including:

Encryption of sensitive data during transmission and storage
Secure servers with firewall protection
Regular security audits and updates
Access controls and authentication measures
Employee training on data protection
Physical security measures at our premises in Pupri, Bihar

However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

9. DATA RETENTION

We retain your personal information for as long as necessary to:

Provide our services to you
Comply with legal obligations (minimum 7 years for financial records as per Indian tax laws)
Resolve disputes and enforce our agreements
Maintain medical records as required by healthcare regulations

After the retention period, we will securely delete or anonymize your personal data.

10. YOUR RIGHTS

Under Indian law, you have the following rights regarding your personal information:

Right to Access: You can request a copy of the personal data we hold about you
Right to Correction: You can request correction of inaccurate or incomplete data
Right to Withdraw Consent: You can withdraw consent at any time (subject to legal and contractual restrictions)
Right to Data Portability: You can request transfer of your data in a structured, commonly used format
Right to Deletion: You can request deletion of your data (subject to legal retention requirements)
Right to Grievance Redressal: You can file a complaint with our Grievance Officer

To exercise any of these rights, please contact our Grievance Officer using the details provided below.

11. CHILDREN'S PRIVACY

We provide Kids Yoga services for children. When collecting information about children:

We obtain verifiable parental/guardian consent before collecting any personal information
We only collect information necessary for providing yoga services
Parents/guardians have the right to review, delete, or refuse further collection of their child's information
We comply with applicable child protection laws in India

12. COOKIES AND TRACKING TECHNOLOGIES

Our online platform may use cookies and similar tracking technologies to enhance user experience. We use:

Essential Cookies: Required for website functionality
Analytics Cookies: To understand how visitors use our website
Preference Cookies: To remember your settings and preferences

You can control cookie settings through your browser. However, disabling cookies may limit website functionality.

13. INTERNATIONAL DATA TRANSFERS

While we primarily operate in India, some of our service providers may be located outside India. When we transfer data internationally:

We ensure adequate safeguards are in place as per Indian law
We use secure data transfer mechanisms
We comply with FEMA regulations for international transactions

14. THIRD-PARTY LINKS

Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

15. UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

Posting the updated policy on our website
Sending an email notification to registered users
Displaying a prominent notice at our premises

Your continued use of our services after such modifications constitutes your acknowledgment and acceptance of the updated Privacy Policy.

16. GRIEVANCE REDRESSAL

In accordance with the Information Technology Act, 2000, and rules made thereunder, we have appointed a Grievance Officer to address your concerns regarding data protection and privacy.

Grievance Officer Details:

Name: [Grievance Officer Name]
Designation: Privacy and Data Protection Officer
Email: [grievance@blissarayoga.com]
Phone: [Contact Number]
Address: Mamta Dresses, Bata Gali, Station Road, Pupri, Janakpur Road, Bihar 843320, India

Response Time: We will acknowledge your complaint within 48 hours and resolve it within 30 days.

17. CONTACT INFORMATION

Blissara Yoga

Address:
Mamta Dresses, Bata Gali, Station Road
Pupri, Janakpur Road
Bihar 843320, India

Email: blissarayoga@gmail.com
Phone: +91-9973211214
Website: [www.blissarayoga.com]

For any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the above details. We are committed to resolving your concerns promptly and transparently.

18. CONSENT

By using our services (both online and offline), registering for classes, or providing your personal information to Blissara Yoga, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy. You consent to the collection, use, storage, and processing of your personal information as described herein.

If you do not agree with this Privacy Policy, please do not use our services or provide us with your personal information.

GOVERNING LAW AND JURISDICTION

This Privacy Policy is governed by the laws of India and subject to the exclusive jurisdiction of courts in Bihar, India.